Privacy Policy

1. Introduction

RE-Modeler ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate development underwriting software and services (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and other registration details
• Profile Information: Company name, job title, phone number, and profile picture
• Payment Information: Credit card details, billing address, and payment history (processed securely through Stripe)
• Project Data: Financial models, property information, calculations, and other data you input into the Service
• Communications: Messages, feedback, and support requests you send to us

2.2 Information We Collect Automatically

When you use the Service, we automatically collect certain information:

• Usage Data: Pages viewed, features used, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, error logs, and system activity
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party services you connect to your account, such as authentication providers or payment processors.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain the Service: Process your projects, store your data, and enable core functionality
• Process Payments: Handle billing, subscriptions, and payment transactions
• Communicate with You: Send service updates, respond to inquiries, and provide customer support
• Improve the Service: Analyze usage patterns, develop new features, and enhance user experience
• Ensure Security: Detect fraud, prevent abuse, and protect against security threats
• Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests
• Marketing: Send promotional materials and product updates (with your consent)
• Personalization: Customize your experience and provide relevant recommendations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who help us operate the Service (e.g., hosting, analytics, payment processing)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement reasonable security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Compliance with industry security standards

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

Project data and financial models you create may be retained for backup and disaster recovery purposes for a limited period after account deletion.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, commonly used format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation of how we process your data
• Object: Object to processing of your personal information

To exercise these rights, please contact us at privacy@re-modeler.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze how you use the Service
• Provide personalized content and features
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

9. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your information.

Third-party services we use include:

• Stripe: Payment processing
• Supabase: Authentication and database services
• Analytics providers: Usage tracking and performance monitoring

10. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to the United States and other countries where we operate.

We take steps to ensure that your information receives adequate protection in accordance with this Privacy Policy and applicable laws.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@re-modeler.com with "California Privacy Rights" in the subject line.

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Legal bases for processing: Consent, contract performance, legal obligations, and legitimate interests
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority
• Right to data portability
• Right to object to automated decision-making

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@re-modeler.com
Support: support@re-modeler.com
Website: https://re-modeler.com

We will respond to your inquiry within a reasonable timeframe.